Services
When it comes to our business, we offer our customers a powerful resource and a recipe for success. Listed below is a comprehensive list of services we offer our clients.




Services breakdown

COMPLETE TURNKEY CMM RELOCATION SERVICES:
MSS will supervise and prepare all aspects of the move for your CMM, including crating, rigging and trucking, in order to eliminate machine damage. Your CMM will be positioned and restored to its best possible performance, with calibration services provided.

CMM SERVICES :
MSS can service most CMM makes and models - Boice, Brown & Sharpe, IMS, DEA, Starrett, Mitutoyo, Zeiss/Numerex, Portage / Sheffield, and others.

CMM CALIBRATION/CERTIFICATION:
CMM calibrations comply with ISO, B89, CMMA or VDI/VDE standards. We offer complete reports of equipment performance, with before and after data capabilities, to accommodate your ISO/IEC Guide 17025 requirements.

SERVICE CONTRACTS:
Detailed service agreements, including discount packages tailored to customers' needs, include preventative maintenance and on-call, next day responses.

Automation & Fixture Design and Fabrication:
MSS can provide turnkey automation and fixtures for integration with your CMM. Manual shuttles can be designed for smaller projects - no project is too big or small.

Training:
Mechanical maintenance, electrical maintenance, and software training are available.

Renishaw Equipment:
MSS carries new and used Renishaw components. We can upgrade your CMM to run Renishaw's Universal CMM controller. With the UCC, you are NOT locked out of the error map data.

New & Pre-owned and Reconditioned CMM’s:
MSS offers IMS CMM's, as well as a line of MSS Carbon Fiber bridge CMM's.

Correlation Studies:
MSS can perform extensive in-house correlation studies, tailored toward geometric's (angular's, straightness, squareness, linear's & roll) and volumetric's, on your CMM’s.

MACHINE LEASING:
Short and long-term leases are available for new and used CMM’s. A complete turnkey system can be setup for three, six, or twelve month projects. No operator experience is necessary. The machine will be setup in a user-friendly manner, allowing your staff to load parts and comfortably run your machine. MSS can tailor your data to accommodate your specific requirements.

CERTIFICATION:
MSS meets and follows the requirements of ISO/IEC 17025 ("General Requirements for the Competence of Testing and Calibration Laboratories", 1999 ) and any additional program requirements in the field of calibration. Laboratories that comply with this International Standard also operate in accordance with ISO 9001, or ISO 9002 (1994).

 



 

***CONSIGNMENT PROGRAM ***


You may have a Coordinate Measuring Machine(s) to sell and might worry its sale may not maintain a full, retail price. In many cases, we will be able to sell the CMM for you, earn a commission, and still get you the desired price. We will assume all marketing responsibilities and expenses. When the CMM sells, we will charge a sales commission; our fee comes from sale proceeds. If we do not sell the CMM, there is no charge to you. Please read the facts and benefits listed below. If you are interested in letting us go to work on your project, or even more information, please fill out the form on the main page. We will contact you within 24 hours.

 

FACTS & BENEFITS OF MSS CONSIGNMENT SERVICE:

FACT - In most cases, MSS and our services do not cost the seller.
BENEFIT - We are able to get sellers 10-25% more money for the CMM, in many cases, than they could get on their own. The reason for this is that Metrology Support Services finds end-user, retail buyers. We have an excellent record of receiving the full asking price, and we can protect you from the negotiation process. Our entire fee is usually funded by dollars from the buyer, which the seller may not have otherwise realized. Your CMM sells right along with ours. Our track record is proof - we know what we are doing. We know how to find buyers and we know how to sell CMM's. A consignment with us is not an experiment for you - our ability to sell and get top dollar are proven facts.

FACT - Metrology Support Services maintains a high profile Internet web site.
BENEFIT - Your CMM will be advertised on our web site, complete with color photos, information and pricing. In the last several years, we have experienced a dramatic increase in sales resulting from internet marketing. The web site is equivalent to a store, open 24 hours a day, 365 days a year. It is highly ranked with major search engines and many prospective customers, from all over the world, visit our web site every day. Visitors will be able to read about and look at color photos of your CMM, from the comfort of their own office space or home. All of the people in our network will be immediately aware of your CMM. We will describe your CMM, via email and fax, to our network of dealer friends before the ad is even posted. This initial form of communication often results in an immediate sale. It also may have a delayed reaction - someone in the network might later become aware of a new buyer. This networking tool works much like the multi-listing of homes in real estate, but more broad in scope.

FACT - Metrology Support Services knows CMM.
BENEFIT– We will be able to provide a complete turnkey operation for the sale of your CMM. For our customer, we will prepare for services such as moving, picking up, shipping, installing, calibrating/training and warranty the installation. This will make for a better selling tool - the buyer will not need to find other sources once it has purchased the CMM from our customer.

BENEFIT – Our high-profile inventory attracts buyers in the same manner a supermarket attracts shoppers. Your consigned CMM is offered right along with our own inventory. Metrology Support Services is highly specialized and deals only in CMM's.

BENEFIT - You get immediate exposure to our existing customer base from coast to coast. MSS is contacted daily, via phone and fax, by existing customers, friends and referrals who are looking for CMM's. We also maintain a computerized database of potential buyers who have contacted us for CMM's not available at the time. Often, a quick sale results from an initial database search.

BENEFIT - Your CMM is available to foreign buyers through marketing efforts.

BENEFIT - We represent you with integrity. With over 20 years in the CMM business, our track record proves we run our company with the highest ethical standards. You can be sure that your CMM will be honestly represented and all persons involved in the transaction will get a fair shake.

*We require a minimum of a 120-day exclusive consignment.

BENEFIT - With exclusivity, it is possible for us to use the same effort in marketing your CMM as we do for one of our own. Typically, brokers do not require exclusivity due to lack of money and/or serious effort. We treat your CMM as it were our own, using an aggressive approach to market and sell your product. This sales approach utilizes advertising, networking, online communication, direct mailing and a worldwide, computerized database of customers. The 120-days gives the advertisements an adequate time frame to work. A shorter agreement period does not give us ample time to fully employ all of the resources of the Metrology Support Services marketing process.



METROLOGY SUPPORT SERVICES QUALITY STATEMENT

Metrology Support Services, Inc. is committed to providing the highest quality Coordinate Measuring Machine (CMM) testing and calibration services to our customers through continuous management and improvement of our Laboratory Management Quality System.

MSS laboratory methods and techniques are conducted to the specific provisions of our customers and in compliance with generally recognized industry standards.

All laboratory-associated employees are fully trained to understand and comply with the requirements of the MSS Laboratory Management Quality System.

To achieve our stated policy objective, MSS has establish and will maintain an effective Laboratory Management Quality System, conforming to the requirements of the ISO/IEC 17025-1999 standard.

Test/Calibration Methods and Procedures - The laboratory maintains administrative and measurement procedures in the Laboratory Information Center. These procedures are available to the Laboratory staff and are followed to ensure the integrity of administrative duties, tests, and calibration results. Equipment manuals, procedures, reference data, specifications, and tests are maintained in the Laboratory, and are readily available.

Measurement Procedures - The Laboratory follows the documented procedures relevant to laboratory tests and related activities. Appropriate checks of data, test, and calibration results are made by the Laboratory staff. All measurement processes are monitored for statistical control. Trend analysis, feedback, and Corrective & Preventive Action records are maintained. Procedures are maintained in the Laboratory Management Quality System.

Corrective Action - The following methods are used to monitor the validity of tests and calibrations:

· Using certified reference materials
· Proficiency and or laboratory comparisons
· Calibration/test replications by various methods
· Correlation of results for different characteristics of an item

Administrative Procedures - Administrative procedures developed for the Laboratory comply with the requirements of ISO/IEC 17025, General Requirements for the Competence of Testing and Calibration Laboratories and ensure the quality of test and/or calibration results.

Uncertainty of Measurement - When calibrating laboratory equipment or customer’s equipment, the measurement uncertainty procedure, described in the calibration method, will be used.

Method uncertainty procedures are based upon, the NIST Technical Note 1297, 1994 Edition, Guidelines for Evaluating and Expressing the Uncertainty of NIST Measurement Results. All uncertainty components, which are deemed of critical importance, are considered. When a rigorous measurement of uncertainty cannot be calculated a reasonable attempt to identify all the components of the uncertainty will be done, using knowledge of the method and its scope. The customer will be notified that it is an estimate of the uncertainty.




 
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